AGENCY SPOTLIGHT: How Muhlenberg Township PD is Redefining Policing with AI
Muhlenberg Township is situated just outside Reading, Pennsylvania—a community that values professionalism, transparency, and fairness in its police department. Like agencies across the country, the Muhlenberg Township Police Department is tasked with delivering high-quality policing while navigating increasing administrative demands, evolving community expectations, and limited time.
For Chief Randall Hoover and his leadership team, the solution wasn’t adding more paperwork or more layers of review—it was giving officers smarter tools that support them where it matters most.
That’s where TRULEO came in.
From redaction tool to strategic partner
Muhlenberg’s journey with TRULEO began as a search for video redaction software. But after early conversations with TRULEO’s team, it became clear the platform could do far more than solve a single technical problem.
Instead, TRULEO offered a way to streamline daily police work, support officer development, and strengthen accountability—without adding burden to already busy officers.
“The value isn't just in the technology,” Chief Hoover explains. “It's in how well TRULEO understood policing and what our officers actually need.”
Reducing friction in everyday police work
Before TRULEO, officers spent significant time navigating manual processes—writing reports, looking up policies, locating forms, and preparing evaluations. These tasks, while necessary, pulled officers away from the work that directly serves the community.
With TRULEO, much of that friction disappears.
Officers now use AI-assisted workflows to guide report writing, ensuring key details are captured accurately and consistently. Instead of starting from scratch, officers receive structured support tailored to the call type—allowing them to complete thorough reports faster and with greater confidence.
TRULEO also provides instant access to department policies, statutes, and critical forms in the field. For newer officers, especially, having quick guidance during high-stakes calls—such as domestic incidents requiring lethality assessments—has become an essential safeguard.
The result is less guesswork, fewer delays, and more time focused on policing rather than paperwork.
Shining a light on positive police work
One of the most meaningful changes at Muhlenberg Township PD has been visibility—not just into mistakes or risks, but into great policing that often goes unnoticed.
Traditionally, identifying positive officer interactions relied on chance or limited random review. TRULEO changes that by automatically surfacing commendable moments from body-worn camera footage, giving leadership a clearer view of how officers engage with the public every day.
This recognition loop has had an immediate impact.
Supervisors can now acknowledge strong communication, professionalism, and empathy in real time—boosting morale, supporting retention, and reinforcing the behaviors the department wants to see.
Just as importantly, it strengthens public trust by ensuring good police work is recognized as consistently as it is expected.
Supporting fair, objective evaluations
TRULEO has also become a key tool in performance evaluation—bringing greater consistency, transparency, and objectivity to a process that can otherwise feel subjective.
Using AI-powered insights, supervisors are able to review interactions based on facts, patterns, and documented behavior rather than isolated incidents. This approach has helped reinforce confidence both internally and externally.
In fact, when Muhlenberg Township PD demonstrated TRULEO to a local NAACP board member, the response was overwhelmingly positive—highlighting the department’s commitment to accountability and fair policing.
“TRULEO helps us show, not just say, that we’re holding ourselves to high standards,” Chief Hoover notes.
Preparing for what’s next
Looking ahead, the department is preparing for deeper system integration, including future connection with Pathfinder RMS. Once fully integrated, workflows are expected to become even more seamless—automating data movement, reducing duplication, and increasing efficiency across the department.
For Muhlenberg Township PD, TRULEO isn’t just solving today’s challenges. It’s laying the groundwork for a more effective, transparent, and officer-supported future.
“As adoption grows and integration deepens, we’re confident TRULEO will continue to help us serve our officers and our community more effectively,” Chief Hoover says.
Muhlenberg Township isn’t chasing technology for technology’s sake. They’re proving that when AI is built with officers in mind, it can elevate performance, reinforce trust, and strengthen policing from the inside out.
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